Contact Us
Have a question about your order, a product, sizing, shipping, or anything else?
We're happy to help — just drop us a message!
Please email us at:
pauline@housefullofpaws.shop
When reaching out about an order, please include:
- Your full name
- Order number
- Email used at checkout
- A brief description of your question or issue
We do our best to respond within 48 business hours.
Business hours: Monday–Friday, 9 AM–5 PM GMT
Please note: We are a small, independent business run with a whole lot of love (and probably a dog on our lap). Response times may be a little longer during holidays, new launches, or busy seasons — but we promise we will always get back to you! 🐾